Customer service is important
First email from Janis, a customer:
I spoke to you a few years ago when I first discovered Kup Kaps and I still LOVE them. I am trying to order some online and having trouble. I entered all my credit card info but the site still wants me to sign up for a PayPal account, which I do not want to do. Is there some way around this?
I would love some help as I would like to get several new Kup Kaps for gifts by April 5......And my billing address is different than the shipping address.....sigh....I am a mess....
If you are able to call, I am at XXX-XXX-XXXX. If you are too busy, no problem. I will persevere on Monday.
Best from here, Janis
I called J. and asked if she could sit at her computer while I sat at mine. We worked through her problems, and her order of Kup Kap gifts was mailed in time.
Second email from Janis:
Hello again, Irene,
Thank you so much for your help. You are a thoughtful business lady and a very nice person.
Very best wishes, Janis
These are the kind of emails I love to read because customer service has always been important for my business Koffee Kompanions!
Do you know someone who covers their cup or mug with a napkin, saucer, or a plastic lid? Perhaps they would like to have a Thinsulate insulated Kup Kap to hold in heat for at least 30 - 45 minutes!