Customer service is important

First email from Janis, a customer:

Hello Irene,

I spoke to you a few years ago when I first discovered Kup Kaps and I still LOVE them.  I am trying to order some online and having trouble.  I entered all my credit card info but the site still wants me to sign up for a PayPal account, which I do not want to do.  Is there some way around this?

I would love some help as I would like to get several new Kup Kaps for gifts by April 5......And my billing address is different than the shipping address.....sigh....I am a mess....

If you are able to call, I am at XXX-XXX-XXXX. If you are too busy, no problem. I will persevere on Monday.

Best from here,  Janis

I called J. and asked if she could sit at her computer while I sat at mine. We worked through her problems, and her order of Kup Kap gifts was mailed in time.

Second email from Janis:

Hello again, Irene,

Thank you so much for your help.  You are a thoughtful business lady and a very nice person.

Very best wishes, Janis

These are the kind of emails I love to read because customer service has always been important for my business Koffee Kompanions!

Thinsulate insulated Music Krescendo Kup Kap on large red mug. Useless paper napkin on green mug.

Do you know someone who covers their cup or mug with a napkin, saucer, or a plastic lid? Perhaps they would like to have a Thinsulate insulated Kup Kap to hold in heat for at least 30 - 45  minutes!